Bengaluru hotels are now offering a ‘virtual’ check in experience with the reception staffed by a mere computer. The ‘peak Bengaluru’ moment was captured by a Delhi-based tech CEO as she recently attempted to check into a city hotel.
“Peak Bengaluru Moment – A Virtual Receptionist. Once I checked in, I realised the hotel had no staff expect 2 security guards and 1-2 technicians. Everything was coordinated via trained hospitality staff sitting at their head office simultaneously managing multiple properties. You’ll see this nowhere in India yet, except the Silicon Valley,” she assured in a LinkedIn post.
An update in the comment section — left by the CEO of Olive Living — explained that the virtual receptionist arrangement was developed during the COVID-19 pandemic. The hotel chain manages smaller properties in such a manner in recent years — including the 16 room establishment believed to be the subject of the LinkedIn post.