IndiGo will provide travel vouchers worth Rs 10,000 to customers severely impacted by flight disruptions over the past few days. These vouchers can be redeemed for any future IndiGo journey within the next 12 months, a spokesperson for the airline said on Thursday.
This compensation is in addition to the government-mandated guidelines, under which IndiGo offers Rs 5,000 to Rs 10,000, depending on the block time of the flight, to passengers whose flights were cancelled within 24 hours of departure.
The airline stressed that customer care remains its foremost priority.
“As part of this, following the operational disruption, we have ensured that all necessary refunds for cancelled flights have been initiated, most of which have already reflected in your accounts, with the remainder following shortly,” the spokesperson said.
Passengers who booked through travel partner platforms have also had refund processes initiated. Customers whose details may be incomplete in IndiGo’s system are requested to write to customer.experience@goindigo.in for prompt assistance.
IndiGo acknowledged that customers travelling on 3rd, 4th, and 5th December 2025 were stranded for several hours at certain airports, with some severely impacted due to congestion.
“At IndiGo, we are committed to restoring the experience you expect from us—safe, smooth, and reliable. Thank you for giving us the opportunity to serve you again,” the statement concluded.
Meanwhile, IndiGo CEO Pieter Elbers visited the Directorate General of Civil Aviation (DGCA) earlier today to discuss ongoing measures addressing customer grievances and operational disruptions reported earlier this month.
