Union Civil Aviation Minister Ram Mohan Naidu Kinjarapu stated that IndiGo CEO Pieter Elbers and the airline’s top management were once again summoned on Tuesday amid an ongoing enquiry into the inconvenience caused to passengers due to the airline’s “internal mismanagement of crew rosters, flight schedules, and inadequate communication.”
The Union Civil Aviation Ministry has now ordered IndiGo to curtail its overall operations by 10 per cent, up from the earlier directive of 5 per cent, citing the need to “stabilise the airline’s operations”. Despite the curtailment, the airline has been instructed to continue serving all its existing destinations.
The ministry also issued “strict instructions” to expedite baggage return and complete all pending passenger refunds.
“The Ministry considers it necessary to curtail the overall IndiGo routes, which will help stabilise the airline’s operations and lead to reduced cancellations. A curtailment of 10% has been ordered. While abiding by it, IndiGo will continue to cover all its destinations as before. IndiGo has been instructed to comply with all the directives of the Ministry, including fare capping and passenger convenience measures without any exception,” Union Civil Aviation Minister Ram Mohan Naidu Kinjarapu posted on X.
According to the minister, IndiGo CEO Pieter Elbers confirmed that the airline has processed 100% of refunds for flights affected till December 6.
“While the enquiry and necessary actions are underway, another meeting with IndiGo’s top management was held to review the stabilisation measures. Today again, IndiGo CEO Pieter Elbers was summoned to the Ministry to provide an update. He confirmed that 100% of the refunds for flights affected till 6th December have been completed. A strict instruction to expedite the completion of the remaining refunds and baggage handover was given,” he added.
Additionally, the ministry has ordered the airline to comply with all directives, including fare regulation and passenger convenience measures, without exception.
Earlier, IndiGo announced it would deliver 8,500 pieces of stranded luggage to passengers by 7 PM on Tuesday.
“By 7 PM, IndiGo will deliver 8,500 pieces of luggage to travellers. Luggage delivery has been completed at 49 out of 94 destinations,” the airline said.
The airline added that around 800 bags are still pending for delivery across 45 destinations.
In a fresh statement earlier today, CEO Pieter Elbers apologised to the thousands of affected passengers, acknowledging that the airline had “let them down” during the “major operational disruptions”.
“Following our earlier communication, I am here to share that our airline, IndiGo, is back on its feet, and our operations are stable. We let you down during a major operational disruption, and we’re sorry for that,” Elbers said.
Earlier, the Directorate General of Civil Aviation (DGCA) had directed IndiGo to reduce its operations by 5% due to its failure to efficiently run its winter schedule and a significant backlog of cancellations. The airline was asked to submit a revised schedule by 5 PM on December 10, 2025.
According to the DGCA’s notice, while IndiGo was approved for 15,014 departures per week (totalling 64,346 flights for November 2025), operational records show that the airline operated only 59,438 flights, with 951 cancellations during the month.
